Refund policy
Refund and Return Policy
We want you to be satisfied with your purchase. If you have any questions or concerns about your order, please contact us at venti.ecom@gmail.com.
Order Cancellations
If you wish to cancel your order, please contact us at venti.ecom@gmail.com as soon as possible after placing your order.
We will try to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, it may no longer be possible to cancel the order, and the applicable return process may apply.
If a cancellation is accepted, any applicable refund will be processed to the original payment method.
Returns
For eligible returns, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused and in its original condition. Where applicable, the item should include its original packaging, accessories and components. You will also need proof of purchase.
To start a return, email venti.ecom@gmail.com with your order number and reason for return. We'll confirm eligibility and send return instructions within 2 business days. Once we receive and inspect the item, we'll process your refund or replacement.
Refund method and timing
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if your item is damaged, defective or if you received the wrong item.
Please provide your order number and, where applicable, photos or other information that may help us assess the issue.
We will assess the issue and work with you to resolve it in accordance with applicable South African consumer law.
Our return and refund policy does not limit any rights you may have under applicable South African consumer law.
Change-of-Mind Returns
For eligible unused items returned within the applicable return period, the item must be in its original condition.
Return shipping costs may apply to change-of-mind returns. Where an item is defective, damaged or incorrect, the applicable consumer rights and return arrangements will apply.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalised or customised products
- Products that cannot be returned for health or hygiene reasons once opened
- Gift cards
Sale items may be subject to the applicable return terms displayed at the time of purchase.
Nothing in this section limits any rights that may apply under South African consumer law.
Exchanges
If you would like to exchange an item, please contact us at venti.ecom@gmail.com.
Depending on the product and availability, we may assist with an exchange or process the return and refund in accordance with this policy and applicable law.
Refunds
Once we receive and inspect a returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to reflect the refund in your account.
If you have not received your refund after the applicable processing period, please contact us at venti.ecom@gmail.com.
Contact Us
For any questions about returns or refunds, please contact us at: