Terms of service
OVERVIEW
Terms of Service
Overview
Welcome to Venti Ecom. The terms “we”, “us” and “our” refer to Venti Ecom.
Venti Ecom operates this online store and website, including all related information, content, features, products and services offered through the website.
These Terms of Service, together with any policies referenced in them, govern your use of our website and services.
Please read these Terms of Service carefully before using our website or placing an order.
By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.
1. Use of Our Website
By using our website, you confirm that you are legally able to enter into an agreement under the laws applicable to you.
If you are under the age of majority in your country or jurisdiction, you may only use our website with the involvement and consent of a parent or legal guardian where required by applicable law.
You agree to provide accurate, current and complete information when placing an order or providing information to us.
We reserve the right to refuse service, cancel orders or restrict access to our website where we reasonably believe that our services are being misused or these Terms have been violated.
2. Products
We make reasonable efforts to ensure that product descriptions, images and information displayed on our website are accurate.
However, product colours and appearance may vary depending on your device, screen settings or other technical factors.
Product descriptions, availability and specifications may change from time to time.
We reserve the right to discontinue products or limit the quantities available for purchase.
3. Orders
When you place an order through our website, you are submitting a request to purchase the selected products.
An order is subject to acceptance and successful payment processing.
We reserve the right to refuse or cancel an order where appropriate, including in circumstances involving product availability, pricing errors, suspected fraud or other legitimate business reasons.
If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method.
You are responsible for reviewing your order details before completing your purchase.
Returns, refunds and cancellations are handled in accordance with our Refund and Return Policy.
4. Prices and Payment
All prices displayed on our website are subject to change without notice.
The price applicable to your order will generally be the price displayed at the time the order is placed.
Depending on your location, additional shipping charges, taxes, customs duties, import charges or other fees may apply.
You are responsible for providing accurate payment and billing information.
By placing an order, you confirm that you are authorised to use the selected payment method.
All payments are subject to approval by the relevant payment provider.
5. Shipping and Delivery
Shipping and delivery information is provided in our Shipping Policy.
Delivery times are estimates and are not guaranteed.
Delivery times may vary depending on the destination, shipping provider, customs processing and other circumstances outside our reasonable control.
For international orders, the customer may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country.
Venti Ecom is not responsible for delays caused by shipping carriers, customs authorities or other circumstances outside our reasonable control.
6. Returns, Refunds and Cancellations
Our returns, refunds and cancellation procedures are explained in our Refund and Return Policy.
Nothing in these Terms of Service limits any consumer rights that cannot legally be excluded or restricted under applicable law.
For South African customers, applicable consumer protections may include rights relating to defective or poor-quality goods.
For international customers, mandatory consumer rights under the laws of the relevant country or jurisdiction may also apply.
7. Intellectual Property
All content on our website, including text, logos, graphics, images, designs, product descriptions and other materials, is owned by or licensed to Venti Ecom unless otherwise stated.
You may use our website for personal and lawful purposes only.
You may not copy, reproduce, modify, distribute, sell or commercially exploit any content from our website without our prior written permission.
All rights not expressly granted under these Terms are reserved by Venti Ecom.
8. Third-Party Services and Links
Our website may use third-party services and may contain links to third-party websites.
These third-party services and websites are not controlled by Venti Ecom.
We are not responsible for the content, availability, policies or practices of third-party websites or services.
Your use of third-party services may be subject to the terms and policies of the relevant third party.
9. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
We may use third-party service providers to assist with website hosting, payment processing, order fulfilment, shipping and other business operations.
Where applicable, personal information may be processed or transferred to service providers located outside your country.
We take reasonable steps to handle personal information in accordance with applicable privacy laws.
For South African customers, the processing of personal information is subject to applicable requirements under POPIA.
10. Prohibited Use
You agree not to use our website:
- For any unlawful purpose
- To violate any applicable law or regulation
- To infringe the rights of Venti Ecom or any third party
- To submit false or misleading information
- To interfere with the operation or security of our website
- To introduce viruses or malicious code
- To attempt to gain unauthorised access to our systems or accounts
- To engage in fraudulent or abusive activity
We reserve the right to suspend or restrict access to our website where we reasonably believe these Terms have been violated.
11. Disclaimer
To the maximum extent permitted by applicable law, we do not guarantee that our website will always be available, uninterrupted or error-free.
We make reasonable efforts to ensure that information on our website is accurate, but we do not guarantee that all information will always be complete, current or free from errors.
Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Venti Ecom will not be liable for indirect, incidental or consequential losses arising from your use of our website or products.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted under applicable law.
13. Changes to These Terms
We may update or change these Terms of Service from time to time.
The latest version of these Terms will be posted on this page.
Your continued use of our website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.
14. Governing Law
These Terms of Service are governed by the laws of South Africa, unless mandatory consumer protection laws in your country or jurisdiction require otherwise.
15. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Venti Ecom