Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment has been successfully received.
Estimated Delivery Times
South Africa
- Estimated delivery: 7–20 business days
Please note that delivery times are estimates and may vary depending on the destination, customs clearance, courier operations and other factors beyond our control.
Tracking
Once your order ships, you'll receive a tracking number by email so you can follow its progress.
Delays or lost parcel
If your order hasn't arrived within the expected window, contact us at venti.ecom@gmail.com and we'll investigate with the courier on your behalf.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery information when placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Contact
If you have any questions about your order or delivery, please contact us at venti.ecom@gmail.com